This Privacy Policy describes how SB Machines India Pvt Ltd ("we", "our", "us") collects, uses, processes, and protects your information when you interact with our website, products, and services related to packaging machinery, automation solutions, and after-sales support.

1. Scope of Policy

This policy applies to all visitors, customers, vendors, and business partners who access our website or share information through inquiries, service requests, or commercial interactions.

2. Information We Collect

2.1 Information You Provide

Full name and designation
Company name and business details
Email address and phone number
Shipping/billing address
Inquiry details (machine requirements, specifications, project details)
Service or support requests

2.2 Automatically Collected Information

IP address and location data
Browser type and version
Device type and operating system
Website usage data (pages visited, time spent, navigation path)

2.3 Business & Technical Data

Machine usage requirements and configurations
Production capacity requirements
Technical specifications shared for quotation or customization

3. Purpose of Data Collection

We process your information for legitimate business purposes, including:

Responding to inquiries and providing quotations
Designing and recommending suitable packaging machinery
Processing orders and managing delivery
Providing installation, maintenance, and after-sales services
Improving website functionality and user experience
Sending technical updates, product information, or marketing communication (with consent)
Ensuring compliance with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on:

Your consent (e.g., inquiry forms, newsletter sign-ups)
Performance of a contract (e.g., order processing, service agreements)
Legitimate business interests (e.g., improving services, fraud prevention)
Legal compliance obligations

5. Data Sharing and Disclosure

We do not sell personal data. However, we may share data with:

Logistics partners for shipment and delivery
Installation and service engineers or authorized service providers
Technology providers (hosting, CRM, analytics tools)
Legal authorities where required by law

6. International Data Transfers

As a manufacturer serving domestic and international clients, your data may be transferred across jurisdictions. We ensure appropriate safeguards are in place to protect your information.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand user behavior
Marketing Cookies: Used for relevant advertisements (if applicable)

You can manage or disable cookies through your browser settings.

8. Data Retention

We retain your information only as long as necessary for business purposes, including:

Customer relationship management
Legal, tax, and compliance requirements
Service history and warranty support

9. Data Security Measures

We implement industry-standard security practices including:

Secure servers and firewalls
Restricted data access controls
Encryption where applicable
Regular system monitoring and updates

10. Your Rights

You may have the following rights:

Access your personal data
Request correction or updates
Request deletion (subject to legal obligations)
Withdraw consent for marketing communications

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content.

12. Children’s Privacy

Our services are intended for business use. We do not knowingly collect data from individuals under 18 years of age.

13. Updates to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be reflected on this page with a revised date.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

SB Machines India Pvt Ltd
Email: info@sbmachinesindia.com
Phone: 962 405 5788
Address: Plot No. 83, Tribhuvan Industrial Estate, Road No. 8, Kathwada GIDC, Ahmedabad - 382430, Gujarat, India.

15. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.